Important Information.

Please ensure you read this fully before signing the booking form.

1.  Bookings

An initial reservation can be made by telephone or email and will be held for 7 days.  Completion and return of the booking form and full deposit secures the booking.  By signing the booking form the party leader confirms acceptance of the terms and conditions.

2.  Deposit/Security deposit

2.1  The deposit of 50% of the balance  is required with the completed booking form.  This deposit is non-refundable in the event of a cancellation but will be deducted from the full rental amount due.

2.2  The security deposit of £300/$500 per booking is refundable and is due 30 days prior to departure along with the outstanding balance.  This security deposit will be refunded after a satisfactory report from the management company who undertake a detailed inventory of the property before and after your stay.  The owners reserve the right to retain the security deposit either in part or in full to cover breakages, damage etc.  Receipts for repairs/replacements will be provided in the unlikely event that the security deposit is retained.  In the event of any damage that is caused by yourselves in excess of £300/$500, we will look to you for full reimbursement of the outstanding amount within 14 days of your return.

3.  Balance of payment

The balance of the cost is to be paid no later than 30 days prior to departure.  When a booking is made within 30 days of the departure date payment in full must accompany the booking form.  The owners reserve the right to cancel the booking if payment is not received by the due date.

4.  Changes to bookings

Wherever possible changes to bookings will be accommodated.  Any amendments must be made in writing.

5.  Cancellation

The guest may cancel the booking at any time after it has been confirmed.  Cancellation must be made in writing and the following charges will apply:

More than 60 days notice    -    £100/$180 per week

30-59 days notice                -    50% of rental

Less than 30 days notice    -    100% of rental

7.  Occupancy

7.1  Florida state law prohibits subletting, sharing or assigning, therefore, only those persons named on the booking form are permitted to stay in the property. 

7.2    No parties of guests all under the age of 21 will be permitted.

7.3    No pets are allowed.

8.  Force Majeure

The owners or management company do not accept any responsibility or liability in respect of loss, damage or changes caused by strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical weather problems to transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond our control. 

9.  Liability

9.1  The owners or management company do not accept liability whatsoever for death, personal injury, accidents or loss or damage to persons or personal effects however caused as a result of the use of our property or swimming pool.  It is the responsibility of an adult member of the party to ensure that children are always supervised when using the pool/jacuzzi and the surrounding area. 

9.2  Please bear in mind that the property is situated on a development which consists of both residential and vacation homes.  Therefore the owners or management company cannot be held responsible for any on going construction, alterations to existing houses or any noise or nuisance on or around the housing development.  Every effort will be made to advise guests of any construction work that is known to the owners.

10.  Unacceptable behaviour

The owner and their management company reserve the right to instruct all guests to vacate the property, without notice, in the very unlikely event that there should be any incidents deemed to be act(s) of unacceptable behaviour, misconduct, lack of consideration and attention or malicious intent.  The owner and their management company will not be liable for any loss to any guests as a result of this unfortunate action.

11.  Swimming pool

Children must be supervised by an adult at all times when using the pool/jacuzzi or surrounding area.  No glass ware is to be taken to the pool area, plastic cups are provided in the property for use on the patio.  If glass is broken and gets into the pool it must be completely drained and re-filled which is extremely costly, this cost will be passed on to the guest.

12.  Air Conditioning

The property does have air conditioning which can be very welcoming, however, guests are asked to note the following: the air conditioning unit will freeze and stop working if the external doors are left open for prolonged periods.  Therefore, please keep all external doors closed as much as possible, to avoid this costly problem.  You will find the air conditioning panel is set to a comfortable temperature when you arrive, this should not need to be adjusted. 

13.  Pool Heater

Electric pool heaters are expensive to operate.  The pump turns on whenever the pool filter is on.  The desired temperature is set at 86F.  However, if the air temperature drops below 50F, the pump will not be able to operate as they rely on sucking warm air in as part of their operation.  Although the pump will still be operating, it will not be able to heat the water.  Unfortunately the operating cost remains the same and no refund can be made.  However, the normal average temperature very rarely drops below 50F.  The owners or management company cannot accept any responsibility in the unlikely event that the temperature drops below 50F.

14. BBQ

We do provide a gas BBQ at the villa for our guests, before using the BBQ please ensure that you read the disclaimer you will find in the information pack in the villa.  If you choose to use the BBQ it must be cleaned properly by guests using it.  All BBQ's are checked after departure and a cleaning fee of £75/$125 will be held on those which are not cleaned to the standard by which you would expect to find it.

15.  Complaints

In the unlikely event of any complaints during your stay, please contact the management company immediately.  Their contact details will be in the property.  If you have any further complaints please contact the owner in writing within 14 days of returning from your holiday.  If the problem was not reported, as requested, to the management company during your stay the owner cannot accept any responsibility. 

16.  Arrival/Departure

15.1  The property is available from 4pm on the day of arrival and must be vacated by 10am on the day of departure. 

15.2  Please ensure you read the property information booklet on your arrival at the property.  This booklet contains important information about correct usage of appliances, air conditioning, general safety tips and also instructions for your last day in the property.

17.  Insurance

The owners strongly recommend that you take out adequate travel insurance for the duration of your holiday.